Last Updated 11/07/2025
FME respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and protect your information when you visit our website or engage with us.
1. Who We Are
FME
Greenbank Industrial Estate
Newry, Co. Down, BT34 2QX
Northern Ireland, United Kingdom
If you have any questions about this policy or how your data is handled, you can contact us at:
Email: sales@fmewater.com
Phone: +44 (0)28 302 66616
2. What Data We Collect
We may collect the following information:
- Personal information – such as your name, email address, phone number and company details (when you fill in a contact form or email us).
- Technical information – such as IP address, browser type, pages visited, and time spent on the site (via cookies and analytics).
- Communications – including emails or notes from calls made for customer service or quotation purposes.
We do not collect or store financial information on our website, and we do not sell products directly online.
3. How We Use Your Data
We use your data to:
- Respond to your enquiries or requests.
- Provide quotations and technical support.
- Improve our website and services using anonymous analytics.
- Fulfil legal obligations.
We only process personal data where we have a lawful basis, such as consent, contract, or legal requirement.
4. How We Share Your Data
We do not sell your data. We may share information with:
- Trusted service providers who support our website and IT infrastructure.
- Legal or regulatory authorities when required by law.
All third-party service providers are bound by confidentiality agreements and only process data as instructed.
5. How We Protect Your Data
We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse. Data is stored on secure servers, and access is limited to authorised personnel only.
6. Your Rights
Under the UK GDPR and EU GDPR (as applicable), you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate or outdated data.
- Withdraw consent at any time (where processing is based on consent).
- Object to or restrict certain types of data processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO) or your local data authority.
To exercise any of these rights, email sales@fmewater.com.
7. Cookie Policy
What Are Cookies?
Cookies are small files placed on your device when you visit a website. They help the website function and provide insights into how users interact with the site.
How We Use Cookies:
- To ensure the website works properly.
- To gather anonymous analytics (e.g. via Google Analytics) so we can improve the user experience.
- To remember user preferences where applicable.
Types of Cookies Used:
- Essential cookies – required for core functionality.
- Analytics cookies – collect anonymous data on how visitors use our website.
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. External Links
Our website may contain links to external sites. We are not responsible for the content, security, or privacy practices of third-party websites.
9. Updates to This Policy
We may update this policy periodically. The latest version will always be available on this page, with the “Last updated” date above.